Troubleshooting7 min • Troubleshooting
Troubleshooting IngestAPI and Event API errorsCommon causes of 4xx and 5xx errors when sending data into TG2G, and how to fix them.
troubleshootingingestevent-api
Updated recentlyHelp center • Docs • Support
Customer Support Center
Self-service answers for common questions about Tech Guys 2 Go — from getting started and wiring alerts, to billing, entities, and integrations. When you need a human, we’re one click away.
24×7 incident support (for covered entities)Product documentation & walkthroughsBilling, accounts & partner programs
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If you're facing a live incident on a covered entity, please use the incident channel inside the portal so our SREs can respond immediately.
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10 articles match your filters.
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Help articles & walkthroughs
Security5 min • Basics
Managing API keys safelyBest practices for creating, rotating, and revoking API keys used with TG2G.
securityapi-keys
Updated recentlyUsing the Portal4 min • Basics
Email notifications and digestsControl which email notifications you receive from Tech Guys 2 Go.
notificationsemail
Updated recentlyPrivacy & Security6 min • Overview
AI features and privacyHow Tech Guys 2 Go uses AI safely and what happens to your data when you use AI-powered features.
aiprivacy
Updated this monthCommunity5 min • Policy
Community guidelines and expectationsRules and expectations for participating in the Tech Guys 2 Go community.
communityguidelines
Updated this monthSupport & Contact4 min • Basics
Live chat and concierge assistantHow to use the in-portal concierge chat to get help and ask questions.
chatassistant
Updated recentlyIncidents & On-Call7 min • FAQ
Incident lifecycle FAQAnswers to common questions about how incidents are created, updated, and resolved.
incidentson-callfaq
Updated recentlyBilling & Accounts6 min • Overview
Plan types and minutes usageUnderstand how subscriptions, minutes, and overages work in Tech Guys 2 Go.
billingminutesplans
Updated this monthUsing the Portal5 min • Overview
Understanding the dashboard and reliability snapshotLearn what the dashboard cards mean and how to read your reliability snapshot.
dashboardreliability
Updated recentlyPage 1/2 · Showing 1–9 of 10
Still stuck? Talk to a human.
Use the options that match the urgency of your request. For live incidents on covered entities, please always use the incident channel inside the portal.
These entry points will wire up to your real chat, ticketing, and status tooling.
Open a support request
For non-urgent questions, configuration help, and billing issues.
Chat with our team
Start a conversation in the in-app messenger. Ideal for quick questions and clarifications.
Production incident (covered entities)
If production is burning, use the incident tools in the portal so SREs see your request immediately.