Incidents & On-Call•7 min • FAQ

Incident lifecycle FAQ

Answers to common questions about how incidents are created, updated, and resolved.

incidentson-callfaq

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How are incidents created?

Incidents can be created in several ways: - Alerts from your monitoring stack via the Event API or vendor integrations. - Manual creation in the portal by your team or TG2G SREs. - Automated detectors that spot recurring patterns in logs or telemetry (if enabled for your plan).

How are incidents escalated?

Severity, entity tags, and alert source are combined with your routing rules.
TG2G SREs may page your on-call rotation or take action directly depending on scope.
All escalation actions are recorded in the incident timeline.