Privacy Policy

Last Updated: 10/1/2023

Information We Collect

Tech Guys 2 Go, LLC (“Tech Guys 2 Go”) may collect personal and non-personal information when you use our services. This information may include:

• Personal Information:
  • Name
  • Email Address
  • Contact Information (e.g., phone number, address)
  • Billing Information (e.g., credit card details)
  • User Account Information (e.g., username, password)
• Non-Personal Information:
  • IP Address
  • Browser and Device Information
  • Cookies and Usage Data

How We Use Your Information

We may use your information for the following purposes:

• Service Delivery: To provide the requested remote computer tech support services efficiently.
• Account Management: To create and manage user accounts, including account authentication and password recovery.
• Communication: To contact users for service-related updates, inquiries, and customer support.
• Billing and Payments: To process payments for services rendered, including invoicing and billing statements.
• Security: To enhance the security of our services and user data, including monitoring for fraud and unauthorized access.
• Website Improvement: To analyze usage patterns, improve our website, and tailor our services to user preferences.
• Legal Compliance: To comply with legal obligations and regulatory requirements, including tax and accounting obligations.
• Marketing: With user consent, to send promotional materials, updates, and offers related to our services.
• Data Processing: To process personal data on behalf of our clients, in accordance with our Data Processing Agreement (if applicable).

Data Security

Tech Guys 2 Go employs comprehensive security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or storage system can be guaranteed as 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Tech Guys 2 Go. Please be aware that we are not responsible for the privacy practices or content of these third-party websites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Cookies

We use cookies and similar tracking technologies to enhance your user experience on our website. Cookies are small text files placed on your device that collect standard internet log information and visitor behavior information. You can disable cookies in your browser settings, but please note that certain features of our website may not function correctly without them.

Children’s Privacy

Tech Guys 2 Go does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13 years of age, we will promptly take steps to delete such information from our records.

Changes to the Privacy Policy

Tech Guys 2 Go reserves the right to update this Privacy Policy to reflect changes in our practices and services. We will notify you of any material changes by posting the updated policy on our website, and the “Last Updated” date will be revised accordingly.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].