Site Reliability as a Service — Keep Your Platform Online, 24×7
Tech Guys 2 Go delivers full-stack reliability engineering on demand. We monitor, respond, and remediate incidents across Kubernetes, cloud, and data layers — so your team ships features while we keep uptime high and MTTR low.
OUR CERTIFICATIONS INCLUDE:
Emergency triage • AI-assisted
Experiencing an outage or major incident right now?
Start an interactive, AI-powered triage session. We'll help you assess impact, severity, and likely causes — and guide you into our incident flow if it's in scope.
No pricing or payment is required to begin triage. We focus first on understanding the problem and whether we can help — then invite you to register and open an incident when it makes sense.
We augment your team — we don't replace it
Keep your best engineers focused on product, platform, and roadmap. We plug into your existing stack, take first page from your alerts, and handle the grind of 24×7 reliability behind the scenes.
Your engineers stay focused on building
Ship features, harden architecture, and move the business forward without being chained to the pager.
- ✓Product features, roadmaps, and experiments
- ✓Architecture, migrations, and big refactors
- ✓Internal tooling, developer experience, and velocity
- ✓Stakeholder communication and strategic projects
We keep production calm and predictable
We sit between your monitoring tools and your engineers — taking first response, running playbooks, and escalating with context.
- ✓24×7 alert response from senior SREs
- ✓Runbook-driven triage & remediation
- ✓Clean, actionable escalations to your team
- ✓Detailed worklog & incident timelines for review
We slot into your processes and tools instead of forcing yet another dashboard.
PagerDuty, Opsgenie, Grafana, CloudWatch, and more — you keep what works; we take the pager.
24×7 triage, rollback, and recovery handled by senior SREs. We own first response, isolate root cause, and hand off cleanly.
Codified playbooks that resolve many common incidents automatically before escalation.
EKS/GKE/AKS tuned for resilience — scaling, rollouts, and upgrades managed without downtime.
Safe pipelines and rollback automation that reduce deployment risk and MTTR.
We take your alerts, respond instantly, and run the playbooks
Keep your existing monitoring and ingestion stack. Point your critical alerts at us — PagerDuty, Opsgenie, Grafana, CloudWatch, webhooks, and more — and our SREs take first page, execute runbooks, and escalate when your engineers are truly needed.
- Alert → First response
We acknowledge in seconds and classify severity, impact, and ownership.
- Runbooks before heroics
Automated and human-in-the-loop steps drive the first 10–20 minutes of response.
- Escalate with context
Your team only gets paged with a clear summary, next steps, and links to logs & dashboards.
- Worklogs & timelines
Every action is written to a worklog so post-incident reviews are fast, not forensic.
You keep your tools. We own first response, run the playbooks, and keep your team in control without burning them out.
How It Works
Get a highly skilled 24×7 SRE team in less than an hour — from signup to your first alerts flowing into our platform.
Create your org, grab your API keys, and point key alerts or webhooks at us from PagerDuty, Opsgenie, Grafana, CloudWatch, or your own systems.
Use our easy runbook wizard to tell us how your stack works and how you’d like common issues handled — we codify your best practices into actionable playbooks.
From there, our SRE team — systems engineers, DevOps, network and software engineers — takes first page and works incidents around the clock.
We own the pager
Senior SREs, not junior triage bots. Our team handles alerts, runs playbooks, and escalates with context so incidents are shorter, quieter, and less chaotic.
- Reduce MTTR by up to 60%
- Cut alert noise by 70%+
- 24×7 access to senior engineers
- Automation-first incident handling
Two ways to work with Tech Guys 2 Go
Use emergency response when something is on fire. Use subscriptions when you want calm, predictable reliability coverage month after month.
Emergency Response (Ad Hoc)
For outages, production incidents, and urgent triage. Designed for teams who need help right now.
- ✓AI-powered triage to gather details and assess severity
- ✓Free account creation before any human engineer is paged
- ✓Incident opened inside the portal with clear engagement terms
SRE Subscriptions (Ongoing)
For MSPs, SaaS platforms, and infra teams who want 24×7 SRE coverage tied to their production footprint.
- ✓Entity-based pricing tied to servers, clusters, DBs, and services
- ✓Runbooks, telemetry, and alert response included
- ✓Predictable monthly spend with the ability to adjust coverage
SRE subscription pricing that grows with your infrastructure
This section covers ongoing SRE subscriptions only. Emergency response is a separate, on-demand service that begins with AI-powered triage and incident creation inside the portal.
Instead of buying a fixed block of “hours,” you subscribe to SRE coverage per production entity — servers, clusters, databases, queues, and critical services. Each entity gets a service level that matches its importance.
Free Starter (Pay-as-you-Go)
Start free, monitor key systems, and only pay when you open an emergency incident. Ideal for teams who want coverage without committing to subscriptions on day one.
- Host & API endpoint monitoring as standard features
- Basic uptime checks and alert routing into our platform
- AI-powered triage and pay-as-you-go emergency incidents
Register free, connect monitoring, and enable emergency response when you're ready.
Baseline SRE coverage per production entity.
Best for: Web apps, APIs, and services that need professional eyes but not white-glove response.
- 24×7 alert intake & triage
- Runbook-driven (L1) incident response
- Post-incident summaries
- Alert-driven reactive posture
Standard SRE coverage per production entity.
Best for: Databases, queues, shared platforms, and customer-facing services with revenue impact.
- Everything in Basic Coverage
- Deeper (L1–L2) runbooks
- Telemetry & security signals
- Advanced vulnerability scanning & posture insights
Advanced SRE coverage per production entity.
Best for: Core payment paths, identity, critical SaaS control planes, and regulated workloads.
- Everything in Standard Coverage
- Tight SLO/SLA alignment for key entities
- Deepest (L1–L3) runbook execution
- Telemetry triggers & proactive posture
Outages, degraded performance, and one-off production incidents are handled through our emergency response flow — starting with AI-powered triage, then a free account, then incident creation. Emergency engagements are billed separately from subscriptions and are presented clearly inside the portal when you open an incident.
- You pick which entities are covered (servers, clusters, DBs, queues, etc.).
- Assign a service level per entity (Basic, Standard, or Advanced).
- We calculate your monthly subscription based on count × service level.
- Host and API endpoint monitoring are part of the standard feature set – higher tiers add deeper security, SLOs, and proactive posture.
- You can still mix in ad hoc emergency help for spikes, migrations, and unusual projects — without changing your base subscription.
Adjust entity counts and service levels to see an estimated monthly subscription. You can still start free and finalize details inside the portal.
Why US-Based SREaaS Beats Generic Outsourcing
Tech Guys 2 Go is a US-based team trusted with sensitive, export-controlled, and regulated workloads. Unlimited devices and endpoints, unified ingestion, and real engineers on-call — not a chatbot farm.
| Capability | TG2G (US-Based) | Overseas Outsourcing |
|---|---|---|
Jurisdiction & data protection posture | US-based, export-control aware | ✕Not typical |
Handling regulated / sensitive workloads | ✓Included | ✕Not typical |
Mix servers, devices, and services | ✓Included | ✕Not typical |
24×7 staffed by senior engineers | ✓Included | ✕Not typical |
Real-time telemetry ingestion & detection | ✓Included | ✕Not typical |
Integrated incident, runbook, & worklog system | ✓Included | ✕Not typical |
Direct access to US-based SREs | ✓Included | ✕Not typical |
Transparent pricing, no lock-in | ✓Included | ✕Not typical |
Designed for MSPs, SaaS, and infra teams | ✓Included | ✕Not typical |
Partner With Tech Guys 2 Go
Designed for MSPs, hosting providers, and software companies that need serious reliability and support capabilities — without building a 24×7 operations team in-house.
PluginNOC — 24×7 SRE & NOC for MSPs
Offer true 24×7 infrastructure coverage under your brand while we handle detection, triage, and escalation.
- ✓White-label incident response & monitoring
- ✓Unlimited client endpoints per agreement
- ✓Runbooks tuned to each MSP stack
- ✓Shared telemetry feeds, clear SLAs
- ✓You own the relationship — we power the NOC
Ready to see how this feels in production?
Spin up an org, connect a few systems, and let us take the next alert — or start an emergency triage session if you're already in trouble.