More support capacity, without expanding permanent payroll.
White-label Tier 1 and selected, agreed Tier 2 support through qualified Latin American nearshore technicians, managed by Tech Guys 2 Go. Senior US infrastructure engineering escalation is scoped separately.
Your brand. Your customers. A defined support plan. Staffing, language fit and start dates are confirmed during qualification.
You retain the customer relationship. Protected end customers, confidentiality, communication boundaries and non-solicitation terms are defined in the partner agreement.
STARTING PLANS
Overflow with clear boundaries.
Scheduled weekday ticket/email support, with the exact window, timezone and eligible tasks agreed before activation. No unlimited support or immediate-resolution promise.
Overflow 25
$995starting price / month
25 eligible tickets. Up to 30 minutes per ticket. Scheduled weekday ticket/email coverage.
25 eligible tickets monthly
Up to 30 minutes of handling per eligible ticket
50 AI + Human live chats per month (maximum 15 minutes each)
AI + Human Live Chat Combination is included. A branded website widget answers from your published client knowledge base first, then requests eligible available staff when needed. You control widget colors and approved website origins in your customer portal. One conversation counts from the first visitor message, with a 15-minute total AI + human limit. Unused chats expire monthly; over-limit chats take a follow-up message rather than incur an automatic charge. Dedicated chat handling shares the agreed technician-hour capacity.
Ticket allowances apply per calendar month in the agreed operating model; unused tickets expire without rollover unless negotiated otherwise. Above-cap tasks pause for approved escalation or a separate quote. Dedicated capacity is bounded by scheduled hours, with extra time separately agreed. Final agreement terms control billing and service.
QUALIFY THE TASK BEFORE ASSIGNING IT
Useful support. Defined responsibility.
Typical eligible work
Guided user assistance, approved software setup, basic connectivity checks, routine device/application triage and documented account workflows after partner-approved identity verification. Selected Tier 2 work must be explicitly included in the agreement.
Separate scope and review
Production infrastructure incidents, privileged administration, security investigations, migrations, onsite work, phone queues and after-hours coverage require separate scoping. Engineering escalation is separately priced and approved.
Foreign-person access restrictions, regulated data and export-controlled environments require appropriate review and explicit authorization. Nearshore technicians are based in Latin America; they are not represented as US-based resources.
FROM QUALIFICATION TO CONTROLLED DELIVERY
Built around your procedures.
01
Partner onboarding
Define service requirements, approved tools, eligible tickets, documentation and escalation.
02
Technical assignment
Confirm technician skills, languages, location, scheduling and explicit access authorization.
03
White-label delivery
Use our shared support workflow or approved PSA handoff; every overflow ticket identifies the MSP and end client, with their FAQ and procedures.
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